Privacy Policy

Last updated: January 2025

1. Information We Collect

When you use SRT Factory, we collect:

• Email address: To send you download links and service communications
• Video files: Temporarily stored for processing only
• Payment information: Processed securely by Stripe (we never see your full card details)

2. How We Use Your Information

We use your information to:

• Process your video and generate subtitles
• Send you download links when processing is complete
• Communicate about your order if issues arise
• Process refunds if requested

3. Data Retention

• Video files: Automatically deleted 7 days after upload
• Output files: Automatically deleted 7 days after creation
• Email addresses: Retained for order records and customer service
• Payment records: Retained as required for accounting and legal purposes

4. Data Security

We protect your data through:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure
• Limited access to customer data
• Automatic file deletion after 7 days

5. Third-Party Services

We use the following third-party services:

• Stripe: For secure payment processing
• Mailgun: For sending transactional emails

These services have their own privacy policies and handle your data in accordance with their terms.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request deletion of your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications

7. Cookies

We use essential cookies for:

• Session management during the upload and payment process
• Security and fraud prevention

We do not use tracking or advertising cookies.

8. Children's Privacy

Our service is not intended for use by children under 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your data is processed in the United Kingdom. By using our service, you consent to this processing.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: support@srt-factory.com